FAQs

What types of products do you offer for expectant and new mothers?

ComfyMommy specializes in a curated selection of essential products designed specifically for expectant and new mothers. Our offerings include innovative items such as the Backpack Diaper Bag and Fetal Doppler Portable Ultrasound, which are crafted to enhance convenience and provide peace of mind during pregnancy and beyond.

What is your return policy?

We have a 30-day return policy, allowing customers to request a return within 30 days of receiving their item. To initiate a return, please contact us at comfymommyofficial@gmail.com.

How do I know if my item is eligible for a return?

To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. Please review our policy for specific details.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange an item?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired product without delay.

What if I am located in the European Union?

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be in its original condition, unworn or unused, with tags, and in its original packaging.

How can I contact customer support for further inquiries?

For any additional questions or concerns, please reach out to our customer support team at comfymommyofficial@gmail.com. We are here to assist you with any inquiries you may have.